Learn how to talk to guests and customers with ease and confidence.

Be prepared to handle tricky situations and turn complaints into opportunities.

Gain recognition from peers and managers and advance your career in the hospitality industry.

Welcome to Introduction to 5 Star Guest & Customer Service

This course is perfect for anyone working in hospitality or aspiring to work in a hotel or restaurant. You will learn how to provide exceptional service and build meaningful connections with your guests and customers. By the end of this course, you will feel confident in your communication skills, be able to handle any situation that may arise, and be recognized by your peers and managers for your outstanding service.

Course Curriculum

6 Chapters · 16 Lessons

  1. 1

    Introduction

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Introduction Quiz

  2. 2

    Guest Types

    1. (Included in full purchase)

      Module 1: Guest Types

    2. (Included in full purchase)

      Guest Types Quiz

    3. (Included in full purchase)

      Guest Types Assignment

  3. 3

    Identifying Guests

    1. (Included in full purchase)

      Module 2: Identifiers

    2. (Included in full purchase)

      Identifiers Quiz

    3. (Included in full purchase)

      Identifiers Assignment

  4. 4

    Needs and Expectations

    1. (Included in full purchase)

      Module 3: Needs

    2. (Included in full purchase)

      Needs & Expectations Quiz

    3. (Included in full purchase)

      Needs Assignment

  5. 5

    Exceeding Expectations

    1. (Included in full purchase)

      5. Exceeding Expectations_subtitles

    2. (Included in full purchase)

      Exceeding Expectations Quiz

    3. (Included in full purchase)

      Exceeding Expectations Assignment

  6. 6

    Recap

    1. (Included in full purchase)

      Recap

    2. (Included in full purchase)

      Guest Profile Complete

Enroll in this course now and gain valuable skills to enhance your career!

Don't miss out on this opportunity to elevate your customer service skills.

Enroll Now